frequently asked questions
Let’s Put Your Mind At Ease
Let’s Put Your Mind At Ease
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Absolutely. Safety is our top priority. Robotics X is equipped with strict risk management protocols to help protect your capital and minimize potential losses.
Not at all. Robotics X is built to operate 100% on autopilot, managing all the technical aspects for you. We handle everything for you, ensuring that everything is up to date, running and operating. The only thing you need to do is the initial setup guide which will only take a very short amount of time.
We know trust is earned, not given. Robotics X offers full transparency with detailed performance records, a money-back guarantee, and dedicated customer support. Start small with funds you’re comfortable with (meeting our minimum), and scale up as you see results and gain confidence.
Yes, in theory, you can use any broker with Robotics X. However, we have specifically tested and optimized Robotics X for use with Vantage, and we recommend using Vantage for the best results.
We recommend Vantage because our testing has shown that it offers optimal conditions for our software’s performance. While you can use other brokers, we cannot guarantee the same level of effectiveness or reliability.
They also have an additional app where you can keep track of your investments.
If you decide to use a broker other than Vantage, pay close attention to factors like spreads, execution speed, and trading conditions, as these can significantly impact performance and reliability.
The broker you choose should also support MetaTrader 4.
Yes, the software can technically be used on prop firm accounts. However, please be aware that prop firms often have specific regulations and restrictions that could conflict with the strategies used by our software.
No, we do not recommend using the software on prop firm accounts. The strategies employed by the robot may violate certain rules or conditions set by the prop firm, which could lead to account penalties or even termination.
The main risk is that the software may need to employ strategies that break the prop firm’s rules in order to be profitable. This could result in failing challenges, breaching terms, or losing access to the account.
If you decide to use the software on a prop firm account, we strongly recommend thoroughly reviewing the prop firm’s rules and regulations first. Ensure that the robot’s strategies align with their requirements to avoid potential issues.
You can cancel your subscription directly in Stripe or by contacting our support.
The 14-day money-back guarantee covers the purchase price of the robot. If you’re not satisfied with your robot, you can return it within 14 days of receiving it for a full refund of the robot’s purchase price.
No, the money-back guarantee does not include active subscriptions or service fees. The refund will only apply to the purchase price of the robot. Any subscription fees paid or accrued during the time of use are non-refundable.
To initiate a return, please contact our customer support team within 14 days of receiving your robot. Our team will provide you with the necessary instructions and ensure the refund process is handled smoothly.
Once we receive the request for the refund, we will process it. Refunds typically take 5-7 business days to appear in your account, depending on your payment method.
Your licence is tied to the email you used to purchase it. You can resume your subscription at any time without having to pay for a licence again. If you are having any troubles, please do not hesitate to contact us and we will ensure it goes smoothly.